Effective Date: August 11, 2026
Ziafex Creations & Collectibles respects your privacy. This Privacy Policy explains what information we collect when you visit ziafex.com, place an order, create an account, contact us, or request custom work; how we use that information; and when it may be shared with service providers.
1. Who We Are
Ziafex Creations & Collectibles operates ziafex.com.
For privacy-related questions, contact:
Email: ziafexcc@gmail.com
Website: ziafex.com
2. Information We Collect
Depending on how you use the website, we may collect information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Account username and account information
- Products purchased or placed in your cart
- Order history
- Payment status and transaction information
- Shipping and tracking information
- IP address
- Browser and device information
- Referring website and website activity
- Communications you send to us
- Information submitted through custom-work requests
- Measurements, reference images, artwork, files, specifications, and other information you voluntarily provide for custom projects
We collect only information reasonably necessary to operate the website, fulfill orders, communicate with customers, provide custom services, prevent fraud, and manage the business.
3. Orders and WooCommerce
When you purchase from Ziafex, our WooCommerce store records information necessary to process and fulfill your order.
This may include your name, email address, telephone number, billing address, shipping address, purchased items, order amount, tax, shipping method, transaction status, IP address, and related order information.
We use this information to:
- Process and fulfill purchases
- Send order and shipping confirmations
- Provide customer service
- Process returns and refunds
- Prevent fraud and payment abuse
- Maintain accounting and transaction records
- Resolve payment disputes
- Comply with legal obligations
4. Payments
Payments on ziafex.com are processed through third-party payment services, including WooPayments, which operates in partnership with Stripe.
Payment providers may receive information needed to authorize and process a transaction, such as your:
- Name
- Email address
- Billing address
- Telephone number
- Order amount
- Payment information
- Transaction identifiers
Ziafex does not store your full credit or debit card number or card security code on our website server.
If you choose to save a payment method, the payment provider may store a secure payment token so the payment method can be used for future eligible purchases.
Payment providers process information according to their own privacy and security practices.
5. Shipping and Delivery
We share information necessary to fulfill and deliver orders with shipping and logistics providers.
This may include:
- Customer name
- Shipping address
- Telephone number
- Email address where required
- Package weight and dimensions
- Product and order information
- Tracking information
Our website may use WooCommerce Shipping and related services to generate shipping labels, purchase postage, validate shipping information, and provide tracking.
Shipping carriers and service providers process information according to their own privacy policies and operational requirements.
6. Taxes
We use automated tax-calculation services in connection with WooCommerce.
Information necessary to determine applicable tax may be processed by our tax-service providers. This may include the value of an order, shipping charges, our business location, and the customer’s destination address.
7. Custom Work Requests
If you submit a request for custom fabrication, 3D printing, engraving, cosplay work, helmets, props, personalization, or other custom services, we may collect the information you provide.
This can include:
- Name
- Email address
- Telephone number
- Project description
- Measurements
- Reference photographs
- Artwork or design files
- Color or material preferences
- Requested completion dates
- Other specifications or communications
We use this information to review your request, prepare quotes, communicate with you, manufacture or customize your project, and maintain records relating to the work.
Please do not send sensitive personal information that is unnecessary for your project.
8. Customer Accounts
If you create an account, we may store account information so you can access features such as order history, saved addresses, and account preferences.
You are responsible for maintaining the confidentiality of your login credentials.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online store to function. They may be used to:
- Maintain your shopping cart
- Keep you signed in
- Remember account or checkout preferences
- Maintain secure sessions
- Process payments
- Prevent fraud
- Measure website performance
- Understand website usage
Payment processors and other service providers may also place cookies or similar technologies when their services are used.
You may control or delete cookies through your browser settings, although disabling essential cookies may prevent some website or checkout functions from working correctly.
10. Analytics
We may use analytics services to understand how visitors use the website and to improve site performance, product listings, and customer experience.
Depending on which analytics features are enabled, information collected may include:
- Pages viewed
- Approximate geographic location
- Referring website
- Browser type
- Device and operating-system information
- Session and interaction information
- Product views
- Cart activity
- Completed purchases
Analytics services may use cookies or similar identifiers.
We do not intentionally send information such as full payment-card details to analytics services.
11. Jetpack, WordPress.com, and Automattic Services
Our WordPress site may use services provided by Automattic, including Jetpack, WooCommerce, WooCommerce Shipping, WooCommerce Tax, and related WordPress.com-connected services.
Depending on the feature used, these services may process technical, website, visitor, order, tax, shipping, security, or operational information necessary to provide their services.
12. Security and Fraud Prevention
We use security and fraud-prevention tools to help protect customers, transactions, and the website.
Information such as IP address, device or browser information, transaction characteristics, and account activity may be evaluated for fraud, abuse, unauthorized access, or other security threats.
No website or electronic storage system can guarantee absolute security. We use reasonable measures designed to protect information within our control.
13. Email and Customer Communications
If you contact us, place an order, or submit a custom request, we may use your contact information to communicate with you regarding:
- Your order
- Shipping
- Payment issues
- Refunds or returns
- Custom-project questions
- Customer service
- Security or account matters
- Other communications necessary to provide the requested service
Transactional emails may be delivered using third-party email infrastructure.
We will not add you to promotional email marketing solely because you placed an order unless permitted by law and you have been given any required choice or consent.
14. When We Share Information
We do not disclose customer information simply for unrelated purposes.
We may share information with service providers when reasonably necessary to operate Ziafex, including providers of:
- Website hosting
- WordPress and WooCommerce services
- Payment processing
- Fraud prevention
- Tax calculation
- Shipping and fulfillment
- Email delivery
- Analytics
- Website security
- Technical support
We may also disclose information when reasonably necessary to:
- Comply with law or valid legal process
- Protect customers, Ziafex, or other people
- Investigate fraud or security incidents
- Enforce agreements
- Resolve payment disputes
- Protect legal rights
If ownership or control of the business changes, business records may be transferred as part of that transaction subject to applicable law.
15. Sale of Personal Information
Ziafex does not intentionally sell customer personal information for money.
Certain analytics, advertising, or technology activities can be treated differently under different privacy laws. If our practices materially change or applicable law requires additional disclosures or opt-out mechanisms, this Privacy Policy and our website controls will be updated accordingly.
16. How Long We Keep Information
We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal needs.
For example, information may be retained to:
- Complete and document orders
- Provide customer support
- Maintain accounting and tax records
- Handle warranties, returns, or refunds
- Resolve payment disputes
- Prevent fraud
- Document custom projects
- Meet legal requirements
Some information may be retained longer when required by law, required to establish or defend legal claims, or necessary to protect the security of the business or customers.
17. Access, Correction, and Deletion Requests
You may contact us if you want to:
- Ask what personal information we maintain about you
- Correct inaccurate information
- Request deletion of eligible information
Some records cannot immediately be deleted when they must be retained for completed transactions, tax or accounting obligations, fraud prevention, disputes, security, or other lawful purposes.
WordPress and WooCommerce provide administrative tools that can assist with exporting or erasing eligible personal information.
To make a privacy request, contact ziafexcc@gmail.com.
We may need to verify your identity before completing certain requests.
18. California Residents
California residents may have additional privacy rights depending on the privacy laws applicable to Ziafex and the circumstances of the request.
Where required by applicable law, those rights may include rights concerning access, correction, deletion, use, disclosure, sale, or sharing of personal information and protection against unlawful discrimination for exercising privacy rights.
Requests may be sent to ziafexcc@gmail.com.
Nothing in this policy is intended to limit a privacy right that cannot legally be waived.
19. Children’s Privacy
Ziafex.com is a general-audience retail website and is not intended to collect personal information directly from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address the situation.
20. Third-Party Websites and Services
Our website may contain links to third-party websites or use services operated by third parties.
We do not control the privacy practices of independent third parties. Their collection and use of information is governed by their own privacy policies.
21. Changes to This Privacy Policy
We may update this Privacy Policy as the website, services, technology, or applicable legal requirements change.
The Effective Date at the top of the policy identifies the current version.
Material changes will apply prospectively unless applicable law requires otherwise.
22. Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Ziafex Creations & Collectibles
Email: ziafexcc@gmail.com
Website: ziafex.com